送貨安排：
- 為保持產品新鮮、維持優良品質，產品會新鮮製造，由英國寄出，郵遞大概 1 -2 星期。
- 訂單會以UPS或香港郵政局送遞，你會收到送貨安排的通知信息，送貨安排需與有關方面聯絡。
- 訂單$800 以下運費 $100； 訂單$800 -$999 運費 $50，訂單$1000以上免運費。
下單時請注意以下事項:
1. 產品由全天然成分製成，有部分客人或會出現敏感情況。請先在手肘使用少量進行敏感測試。如果您有任何不適，請立即停止使用。
2. 請先了解產品成分，如果您對任何成分過敏，請不要購買。
3. 大魚媽的天然護膚品僅用於護膚用途，並不用於治療目的。效果因人而異。
4. 舒敏萬用膏的質地會隨溫度變化，但不影響產品效果。如果天氣太冷，產品太硬，可以用風筒輕輕吹幾秒鐘，使其軟化，更容易塗抹。
4. 產品應存放於陰涼乾燥處，使用乳液前應清潔雙手，以免滋生細菌。產品不應放入冰箱。
5. 一般產品保質期約為一至兩年，詳情請參閱產品包裝。手工皂不設最佳使用限期，如發現產品異常請勿使用。
6. 過熱和潮濕的天氣下，產品有可能會發霉。如果發生這種情況，請立即丟棄。
7. 如有任何問題，請聯絡我們 fionyuyulm@gmail.com。
8. 如有任何產品質量和使用問題，歡迎聯絡大魚媽。
9. 如對產品有不滿意，請聯絡大魚媽，一般情況下會安排退款，最終決定權歸大魚媽或其員工。
Delivery arrangement：
-
- In order to keep the product fresh and maintain excellent quality, the product will be made fresh and shipped from the UK, and the postage will take approximately 1 -2 weeks.
- The order will be delivered by UPS or Hong Kong Post Office. You will receive a notification message about the delivery arrangement. You need to contact the relevant parties for delivery arrangements.
- Shipping fee is $100 for orders below $800; shipping fee is $50 for orders $800-$999, and free shipping for orders above $1,000.
Please note the following when placing an order:
1. The colour and smell of every handmade natural product can vary.
2. The product is made with all-natural ingredients, and there may be some cases of sensitivity. Please use a small
amount on the elbow for a sensitivity test. If you have any discomfort, please stop using it immediately.
3. Please understand the product ingredients first. If you are allergic to any of the ingredients, please do not buy.
4. Big Fish Mom’s natural skin care products are only for skin care purposes, not therapeutic purposes. The effect
varies from person to person.
5. The texture of Soothing Balm may change according to temperature, but it does not affect the product effect. If the
weather is too cold and the product is too hard, you can gently blow it with a hot air blower for a few seconds to soften
it and make it easier to apply.
6. The product should be stored in a cool and dry place, and hands should be cleaned before using the lotion to avoid
the breeding of bacteria.
7. The product should not be put in the refrigerator.
8. The shelf life of the product is about one-two years, please refer to the product packaging for details.
9. There is a chance that the product will become moldy due to too severe heat and humid weather. If this happens,
please discard it immediately.
10. If you have any questions, please contact us via fionyuyulm@gmail.com.